LATAM Telecom

"Measure what is measurable, and make measurable what is not so.” -Galileo Galilei The intersection of the mobile space and the Internet continues to be a challenge for mobile operators. Mobile advertising, for example, is getting a lot of attention in the mobile industry but it has yet to consolidate as a significant revenue generator (see Mobile Advertising - Learning to play by the rules ). Internet marketing and Web analytics have come a long way in the last five years, but there is still a long way to go in the mobile space. Interestingly, mobile operators are actually very good with metrics, when it comes to voice. They have precise indicators to evaluate network productivity, performance and utilization as well as detailed demographic and psychographic user data. However, when it comes to Web analytics, mobile operators have not even started exploring its potential. Even in the USA, operators lag behind other industries such as finance and retail. Other regions such as La...

"Nothing is more expensive than a missed opportunity." -H. Jackson Brown Jr. This is a follow up to my two previous posts where I discussed opportunities and my top five predictions for the Latin America mobile market in 2009. The global economic downturn has forced operators to take a second look at new investments for 2009; however, this can be a good opportunity to look at things differently. Operators can rethink their VAS strategy and Repackage, Reposition, and Reinvent services and adapt to succed in the new economic environment. What follows is a list of services that, based on my experience, have a higher probability for success in 2009-2010: Reinvent voice .... Operators will be watching CAPEX spending closely and looking for ways to reduce OPEX. In addition, voice will continue to be the greatest cash generator in the region through 2013; it therefore makes sense to think about services that will help them offer voice services as cost-effectively as possible. ... ...

During the last quarter of 2008, as they finalized budgets and CAPEX allocation for the coming year, operators around the world were forced to take a second look at their growth expectations and make drastic changes to their 2009 plans. Operators are preparing to face the economic downturn with layoffs and by reducing CAPEX and OPEX and vendors are reacting to these measures and to the economic environment in a similar way. The question that needs to be asked, however, is how will operators and vendors rethink opportunities for 2009? The economic downturn will force operators to be even more cautious with service rollouts and new investments (see Millicom , Telefonica ). There is no question that their priorities this year will focus on: Improving productivity Reducing OPEX Rollout of new services with minimal CAPEX and faster ROI. These guidelines provide a framework for rethinking VAS strategies and opportunities for 2009: Increasing voice revenues - Even if the economic downturn af...

"Profits are an opinion, cash is a fact." For my first post of the year, I will share my thoughts on what to expect for 2009, based on the economic outlook, industry trends and user behavior. So without further ado, here are my top five predictions for 2009 for the Latin America Mobile market: Growth will continue but at a slower rate than previously expected: Mr. José María Álvarez Pallete, General Manager of Telefónica Latinoamérica, stated last year that the region will continue to grow in subscribers and revenues, but given the economic crisis, it will be at a slower growth rate than previously expected. The 2008 economic downturn will very likely be the main factor affecting operator decisions. Mobile operators will be watching CAPEX spending closely and will be looking for ways to reduce OPEX spending in every way possible. They will be more interested in Value Added Services that can be deployed to the mass market, across a broad range of devices and that can be offe...