Workforce Productivity & Collaboration Market Monitor: CPaaS
We recently finalized the 2019 edition of our Workforce Productivity & Collaboration Market Monitor for communications platform as a service (CPaaS). CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build back-end infrastructure and interfaces. In the last ten years, vendors of unified communications and contact center solutions have seen themselves increasingly challenged by CPaaS, which provides flexible alternatives to embed real-time communications for customer engagement and employee productivity and collaboration. This report leverages 451 Research's deep knowledge of and relationships within the CPaaS market, resulting in a proprietary forecast based on a bottom-up analysis of 40 vendors' current revenue and growth expectations through 2023. Included is an overview of the CPaaS market and two sub-segments: market and sub-segment revenue estimates and growth forecasts, and a