AI and Voice-Enabled Applications Will Change How We Work in 2019

Apple made voice recognition mainstream when it launched Siri with the iPhone 4S in October 2011, influencing consumers' familiarity with voice-enabled applications. Our expectation was that human-computer interaction (HCI) could evolve and that by 2015, voice-enabled applications would be widely used on computers, smartphones and wearable devices by consumers and in the workplace. It is four years past our initial prediction, but there are signs that 2019 will be a turning point for the industry. Voice is emerging as the main user interface for many applications, devices and appliances. This includes smart speakers such as the Amazon Echo and Google Home, which according to 451 Research's most recent VoCUL Smart Home Leading Indicator survey, continue to be the most-owned smart home devices. The trend is now extending into the enterprise, but unlike the consumer segment, adoption is driven by use cases rather than devices. In this report, we look at six companies – Apprente, AWS, Cisco, Microsoft, Orion Labs and Voicea – targeting use cases where voice-driven HCI can be an alternative to keyboard or touchscreen interfaces.

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