Workforce Productivity & Collaboration Market Monitor: CPaaS
We recently finalized the 2019 edition of our Workforce Productivity & Collaboration Market Monitor for communications platform as a service (CPaaS).
CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build back-end infrastructure and interfaces. In the last ten years, vendors of unified communications and contact center solutions have seen themselves increasingly challenged by CPaaS, which provides flexible alternatives to embed real-time communications for customer engagement and employee productivity and collaboration.
This report leverages 451 Research's deep knowledge of and relationships within the CPaaS market, resulting in a proprietary forecast based on a bottom-up analysis of 40 vendors' current revenue and growth expectations through 2023. Included is an overview of the CPaaS market and two sub-segments: market and sub-segment revenue estimates and growth forecasts, and a detailed analysis of the CPaaS competitive landscape by product portfolio.
The report is available here for clients of 451 Research.
Report excerpt below.
Total Market Revenue ($m)
451 Research projects strong and growing demand for CPaaS as it expands beyond its traditional market of developers and startups, and as adoption in the enterprise segment takes off.
The bigger opportunity for embedded communications lies at the intersection of CPaaS and existing segments within the business communications market, specifically the contact center.
This is a large and lucrative market, and it will continue to grow given the focus on the user experience that is driving adoption for embedded, real-time communications for employee- and customer-interfacing interactions.
Featured vendors include:
CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build back-end infrastructure and interfaces. In the last ten years, vendors of unified communications and contact center solutions have seen themselves increasingly challenged by CPaaS, which provides flexible alternatives to embed real-time communications for customer engagement and employee productivity and collaboration.
This report leverages 451 Research's deep knowledge of and relationships within the CPaaS market, resulting in a proprietary forecast based on a bottom-up analysis of 40 vendors' current revenue and growth expectations through 2023. Included is an overview of the CPaaS market and two sub-segments: market and sub-segment revenue estimates and growth forecasts, and a detailed analysis of the CPaaS competitive landscape by product portfolio.
The report is available here for clients of 451 Research.
Report excerpt below.
Total Market Revenue ($m)
451 Research projects strong and growing demand for CPaaS as it expands beyond its traditional market of developers and startups, and as adoption in the enterprise segment takes off.
The bigger opportunity for embedded communications lies at the intersection of CPaaS and existing segments within the business communications market, specifically the contact center.
This is a large and lucrative market, and it will continue to grow given the focus on the user experience that is driving adoption for embedded, real-time communications for employee- and customer-interfacing interactions.
Featured vendors include:
- Bandwidth
- Brightlink
- IntelePeer
- Infobip
- Kandy (Ribbon Communications)
- Kaleyra
- MessageBird
- Mitel
- Twilio
- Voximplant
- Voxbone
- VoIP Innovations
- Vonage (Nexmo)
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