CPaaS, Speech Recognition: News Roundup for October

October brought a total of nine reports including several company impact reports (Deltapath, Rammer.ai, Speakeasy.ai and Brightlink), analyst notes, spotlight reports and a deal analysis report on Sangoma's acquisition of VoIP Innovations. Key topics covered include CPaaS, speech recognition, intelligent assistants and UCaaS.
This month once again CPaaS was a hot topic. We published a company impact report looking at how Brightlink is targeting the growing enterprise segment and communications providers with added features and an enhanced user experience in its CPaaS Platform 2.0. We also wrote about how the acquisition of VoIP Innovations positions Sangoma as a CPaaS vendor, complementing its portfolio with programmable communications capabilities.
We also covered the new hearable devices from Poly, Google and Microsoft, which integrate with intelligent assistants including Cortana, Alexa, Alexa for Business and Google Assistant.
Finally, we published a spotlight report "Supporting the digital employee experience for frontline workers in manufacturing". This is the second in a series of reports focusing on the digital employee experience for frontline workers. Our first report looked at how vendors in four categories – mobile messaging, next-generation intranet, unified communications and team collaboration – aim to address the digital employee experience for frontline workers in retail operations. In this report we look at two vendors – Webalo and Unvired – that are leveraging their trajectory in mobility and rapid app development to address the requirements of frontline workers in manufacturing operations.
Two interviews worth mentioning this month were with Edward Gately at Channel Partners, who published the stories: "UCaaS-Hosted Telephony Spotlight: 10 Game-Changing Innovations" featuring 8x8, Cisco Webex, Microsoft Teams and RingCentral, and "RingCentral the ‘Big Winner’ in New Deal as Avaya Ends Acquisition Speculation".