Voice to Text VS Visual Voice Mail
Several operators in the Americas region are launching voice to text services. We have heard from Movistar Chile (see press release here) as well as other operators both in Latin America and North America who are getting ready to launch.
Visual voice mail (as commented here before) has gained a lot of traction with the launch of Apple's iPhone, however, I believe that voice to text has the potential to challenge VVM and become a key application in what is now known as Next Generation Voice Mail.
The main vendors for this service are rushing to claim territory, 2007 and 2008 seem to be the big year for companies like Nuance and Spinvox launching the service with major operators
A year or so ago when I looked at this service for the first time, I found skepticisim with analysts and industry leaders regarding whether this service had the potential to make a significant impact with operators as it was thought to be too expensive and the target market too small. After listening to operator's enthusiasm over the service, I am convinced it has the potential to become a "must have" for major mobile operators and the capacity to significantly increase revenue from messaging by giving the end user more control over their voice mail service.
We will continue to monitor upcoming launches in the region to see how this services fulfills its potential.
Visual voice mail (as commented here before) has gained a lot of traction with the launch of Apple's iPhone, however, I believe that voice to text has the potential to challenge VVM and become a key application in what is now known as Next Generation Voice Mail.
The main vendors for this service are rushing to claim territory, 2007 and 2008 seem to be the big year for companies like Nuance and Spinvox launching the service with major operators
A year or so ago when I looked at this service for the first time, I found skepticisim with analysts and industry leaders regarding whether this service had the potential to make a significant impact with operators as it was thought to be too expensive and the target market too small. After listening to operator's enthusiasm over the service, I am convinced it has the potential to become a "must have" for major mobile operators and the capacity to significantly increase revenue from messaging by giving the end user more control over their voice mail service.
We will continue to monitor upcoming launches in the region to see how this services fulfills its potential.
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