LATAM Telecom

October brought a total of nine reports including several company impact reports (Deltapath, Rammer.ai, Speakeasy.ai and Brightlink), analyst notes, spotlight reports and a deal analysis report on Sangoma's acquisition of VoIP Innovations. Key topics covered include CPaaS, speech recognition, intelligent assistants and UCaaS. This month once again CPaaS was a hot topic. We published a company impact report looking at how Brightlink  is targeting the growing enterprise segment and communications providers with added features and an enhanced user experience in its CPaaS Platform 2.0. We also wrote about how the acquisition of VoIP Innovations positions Sangoma as a CPaaS vendor, complementing its portfolio with programmable communications capabilities. We also covered the new hearable devices from Poly, Google and Microsoft , which integrate with intelligent assistants including Cortana, Alexa, Alexa for Business and Google Assistant . Finally, we published a spotlight rep...

Vonage hosted an analyst event to coincide with its first user conference, Vonage Campus, the last week in October in San Francisco. The user conference was a good reason to host an analyst event, but Vonage held a similar event earlier this year. This made me (and others) think there were big news waiting to be announced, which is exactly what happened. Vonage CEO Alan Masarek opened the event and provided an overview of what 2019 looked like and a vision for the future. In addition to a good number of product updates and new products like Conversations and Meetings, the company unveiled its new branding, which boasts a brand new logo and brings together the company's portfolio under the Vonage brand. The new branding reflects the trajectory that Vonage embarked on a few years ago with the acquisitions of Nexmo, TokBox, NewVoiceMedia and more recently, Over.ai. The company, under the leadership of Masarek, has articulated a strong vision and is executing very well, bringing t...

Highlights in September include a Sector IQ report where we looked at M&A activity for speech technologies; and two deal analysis reports,one in CPaaS and one in speech technologies. We also attended Mitel's Analyst and Consultant event. Our two deal analysis reports include McDonald's acquisition of Apprente, an early-stage startup focused on developing speech recognition applications that are used to optimize order-taking workflows at quick-service restaurants. We previously covered Apprente with a company impact report and were joined by its founder for the panel discussion we hosted at SpeechTEK in DC. Our other deal analysis report covered Voyant's acquisition of mobile applications developer Acrobits, which continues a surge of M&A activity in the CPaaS space this year. The acquirer indicates that the deal should help accelerate its product roadmap by expanding the mobile communication capabilities in its portfolio, which includes unified communications-as-a...

We recently finalized the 2019 edition of our Workforce Productivity & Collaboration Market Monitor for communications platform as a service (CPaaS). CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build back-end infrastructure and interfaces. In the last ten years, vendors of unified communications and contact center solutions have seen themselves increasingly challenged by CPaaS, which provides flexible alternatives to embed real-time communications for customer engagement and employee productivity and collaboration. This report leverages 451 Research's deep knowledge of and relationships within the CPaaS market, resulting in a proprietary forecast based on a bottom-up analysis of 40 vendors' current revenue and growth expectations through 2023. Included is an overview of the CPaaS market and two sub-segments: market and sub-segment revenue estimates and growth forecasts, and a...

Our production this month included company impact reports, user deployment reports and our coverage of two vendor events, Twilio SIGNAL and VMworld. Company impact reports this month included Speakap , an employee communications and engagement platform, and Cisco Webex ; we also published a user deployment report looking at how Punch Technologies partners with Bandwidth for emergency communications. We also published spotlight reports and analyst notes from Twilio SIGNAL and VMworld. Key highlights include: Twilio shows IoT use cases for communications PaaS. On day two of its annual developer conference, Twilio shared use cases that leverage its IoT portfolio. Three years ago, it launched Programmable Wireless, designed to allow developers to access cellular connectivity via APIs. At last year’s SIGNAL event, it launched Twilio Narrowband, targeting use cases with IoT devices that do not require a lot of bandwidth or are not sensitive to latency. This year the compa...

Next week I will be hosting a panel discussion at SpeechTEK '19 , a technology conference focused on speech, voice, and AI. The event will take place at the Renaissance Washington DC Hotel in Washington, DC April 29 - May 1, 2019. I will post an update after the event with takeaways and insights from our discussion. In the meantime you can read a 451 Research spotlight report published earlier this year where I cover some of the topics we will be discussing, and includes an overview of some of the companies featured in our panel discussion next week. To read the full report follow this link . C205. PANEL: Speech Technologies Inside The Enterprise Tuesday, April 30: 4:15 p.m. - 5:00 p.m. Voice is rapidly emerging as the main user interface for many apps and devices. Speech recognition and natural language understanding will change how knowledge workers interact with computers and applications, opening opportunities for innovation in human-computer interaction, including intelli...