LATAM Telecom

This week I attended the 2009 Latin America Mobile VAS Forum in Miami (June 8-10), with the participation of analysts, technology vendors and operators. The global economic downturn is, not suprisingly, on everyone's mind. This topic kept coming up repeatedly and the attendance to the event, about half of what we saw in previous years is also an indicator of the tough times we face. However, it was encouraging to interact with technology vendors and operators who remain optimistic about the future. In the next weeks I will add more posts about this meeting and the discussions I had both with operators and technology vendors. This week, I want to share my thoughts on a presentation by Marcelo Castelo of the Brazilian Agency F.biz. Marcelo's presentation, titled "The Mobile as a Mass Media Channel With Internet Characteristics: The Possibilities of the Mobile Marketing" focused on case studies in mobile marketing from Latin America. The case studies shared by Marcelo s...

"Nothing is more expensive than a missed opportunity." -H. Jackson Brown Jr.: Participants at the Mobile World Congress in Barcelona this week got a chance to discuss new and exciting trends in mobile services like Location Based Services, Mobile Entertainment, Mobile Advertising and Advanced Messaging services. However, the single topic that stole the show is the economic uncertainty that mobile operators and technology companies are facing. The keynote conference that opened the congress on Tuesday says it all: " Sustaining Growth in Challenging Times "(1). No one can argue that these are tough times but doing nothing seems to be the current modus operandi of the industry. My friend Mark Pendergast referred to me a great article by Professor John A. Quelch of Harvard " Marketing Your Way Through a Recession ". Published almost a year ago, it is even more relevant today: "In a recession, consumers become value oriented, distributors are concerned ab...

During the last quarter of 2008, as they finalized budgets and CAPEX allocation for the coming year, operators around the world were forced to take a second look at their growth expectations and make drastic changes to their 2009 plans. Operators are preparing to face the economic downturn with layoffs and by reducing CAPEX and OPEX and vendors are reacting to these measures and to the economic environment in a similar way. The question that needs to be asked, however, is how will operators and vendors rethink opportunities for 2009? The economic downturn will force operators to be even more cautious with service rollouts and new investments (see Millicom , Telefonica ). There is no question that their priorities this year will focus on: Improving productivity Reducing OPEX Rollout of new services with minimal CAPEX and faster ROI. These guidelines provide a framework for rethinking VAS strategies and opportunities for 2009: Increasing voice revenues - Even if the economic downturn af...

The current world recession is leading businesses and consumers to curtail spending, which is expected to affect growth and revenues during 2009. Every day we hear about how operators are preparing to face this economic downturn with layoffs and by reducing CAPEX and OPEX; just last week, AT&T announced plans to cut 4% of its work force ( Cellular News ); Sprint Nextel is also expected to announce job cuts in 2009 ( Cellular News ). In Latin America, Millicom recently announced that 2009 CAPEX will be “substantially lower” than in 2008 and Telefonica stated last week that the region will continue to grow, but at a slower rate than previously expected. Despite the current economic downturn, there are opportunities operators have to introduce new services with minimal CAPEX. By analyzing end user behavior, traditional services such as Voice Mail, SMS and MMS can be repackaged and launched as new services, leveraging existing VAS infrastructure and reducing CAPEX normally required f...

We have discussed previously (see here and here ) the huge potential and appeal Voice to Text has and the fast penetration it has seen worldwide, including the recent launch in Latin America by Movistar Chile (see Spinvox press release here ). Ther key element that seems to be missing, however, is the lack of enthusiasm Voice Mail vendors have shown for this service. Voice to text delivers voice mail messages via SMS in text format, so integration to the Voice Mail platform is a key component. We have seen strong marketing efforts by Spinvox and Nuance, and operators worldwide are responding. Voice mail vendors, on the other hand, seem to be in a responsive mode, collaborating with integration efforts but not really pushing the service. Perhaps the single notable exception to this might be the agreement Nuance signed with Comverse, who is the leading Voice Mail vendor wolrdwide with >50% market share, but even that was an initiative led by Nuance, not Comverse. Given the fact that v...

Big news from several sources including Cellular News : In a very short statement, Vodafone announced that it has secured an agreement to launch Apple's iPhone in ten countries. "Later this year, Vodafone customers in Australia , the Czech Republic , Egypt , Greece , Italy , India , Portugal , New Zealand , South Africa and Turkey will be able to purchase the iPhone for use on the Vodafone network." Interestingly, TIM Italia also announced that they will offer the iPhone, making that country the first to offer the handset with multiple operators. We are still waiting for the official announcement regarding Latin America. With the Vodafone agreement in multiple countries, which apparently Apple was hesitant to do, we can now expect something similar from America Movil and Telcel. America Movil has 16 operations in the region including the largest operator in Latin America, Telcel Mexico. Neither TIM, Vodafone or the last announcement before these two, Rogers Canada, have g...

It has been almost a year since the launch of the iPhone in the USA and only a few months since its introduction to the European maret. In this short period of time we have seen AT&T and Apple play with the pricing of the handset. Pricing for the service itself has not changed except for an additional package not offered in the beginning. In contrast, the European market sales of the device have not lived to expectations which shouldn't be surprising considering the price of the handset. The US and European markets offer interesting lessons for pricing the iPhone in Latin America: Both Apple and AT&T claim that the iPhone is selling in the U.S. up to expectations but overseas is a different matter . Everything seems to indicate the price is too high for the European market. Latin America is a low ARPU region but end users do not hesitate to buy high end devices. However, pricing the handset higher than a laptop is probably a big mistake. The number of users who are willing...

While everyone else impatiently waits for Apple to make up their mind about the iPhone, as reported here before (see here and here ), CTI quietly launched their CORREO MULTIMEDIA CTI (CTI Multimedia Mail), which is a great option for deploying Visual Voice Mail to mass market. Even though the service currently is only available to the postpaid segment, this service is part of the Visual Voice Mail offering that seems to be the buzzword not only in Latin America but worldwide thanks to Apple's iPhone. We expect to hear more from operators regarding this service, as we have mentioned here before , the time for an upgraded version of VOICEMAIL is long due and it took an outsider to reinvent the service.

Voicemail has been a common service for both wireless and fixed network operators in Latin America for more than 10 years but it has remained essentially unchanged since its introduction. Calls on busy/unavailable/unreachable are transferred to Voicemail , where callers can leave a message. The called party receives a notification, usually by SMS and then dials in, enters a password and listens to recorded messages. Even though vendors like Comverse and Glenayre have had multimedia voicemail solutions for a while now, it was not until AT&T launched the iPhone that services like Visual Voicemail started gaining traction in the end user's perception. This is prompting operators to look into bringing their Voicemail into the 21st century. Even though it is a service that in many countries in Latin America has almost 100% penetration, operators have been slow in updating their Voicemail application. The iPhone's Visual Voicemail interface, however, is changing subscribers...

Despite operator's interest and efforts in the last three years or so, Latin America has yet to catch up to their counterparts in the USA, Australia and Europe with a gateway/client MIM solution. The issue seems to be that so far, operators have shown interest in a portal messenger, in a region where MSN has more than 80% market share (90% according to some). Movistar and America Movil have both had talks with MSN but so far only Movistar Chile and Argentina have a formal agreement (see Movistar and Microsoft have created in Chile the first instant message community for mobile telephones ) for a WAP based solution. MSN is said to be looking at major markets (Mexico, Brazil) and going on a case by case basis, which means that any negotiation with America Movil and Telefonica Movistar will be done per country/operator. Talks between Latin American operators and MSN, however, have been going on for several years now and operators have become increasingly frustrated. Other portals (AOL...

Brough's COMMUNICATIONS Blog from 12/08/2007 talks about Ringback Tones Adoption Rates , a service that has been very successful in Asia as a money maker and music distribution channel: Nearly 55% of Korean subscribers have ringback tone service; China Mobile has close to 50% adoption. In contrast, adoption rates in Europe were below 10%; the US has ~12M subscribers or 5%. What about Latin America? Based on our experience with operators in the region, the best cases have about 2% service penetration. Brough pays special attention to the fact that operators in Korea and China have more than 20 content providers just for this service. In contrast, the typical operator in the US or EU is usually the only source of information or content. In Latin America, with the exception of some early adopters like Movistar Chile , most operators launched the service during 2006. For the most part, penetration has been low and the uptake slow, even the most successful cases like Millicom Colombia ...

"2007 was the year 3G services started to become widely available throughout the Americas," remarked 3G Americas President, Chris Pearson. "There is widespread deployment of HSDPA in the US and Canada, and UMTS/HSPA networks are now launched in many markets in Latin America and the Caribbean." Operators in Argentina (Personal, Movistar, CTI Movil), Chile (Entel PCS), Uruguay (Ancel, CTI Movil and Movistar), Paraguay (CTI Movil) and recently, Brazil (Telemig Celular and Claro) announced the launch of their UMTS services this year. A year ago, AT&T Mobility in Puerto Rico became the first operator to launch commercial UMTS services in the Caribbean. Eva Benguigui, Senior Research Analyst Latin America with Informa Telecoms and Media, predicts, "Based on the eleven UMTS/HSPA network launches in Latin America and the Caribbean, and the many more to come in 2008, the number of UMTS/HSPA subscriptions in the region will reach 15.3 million by year end 2009." ...

Latin America's largest groups, Telefonica Movistar and America Movil, have indicated their intentions to put in place the infrastructure necessary to deploy 3G services (see here and here ). This will allow faster access to content and faster downloads, improving access to advanced services. The other pieces of the puzzle should follow, mainly the penetration of capable handsets, “smart phones” with some form of data capability. The question that remains is, are users in Latin America ready for these services? How will operators add new users and make sure they will adopt the new services?

Mexico's America Movil announced recently the commercial launch of advanced third-generation services in several markets early next year ( America Movil Sees 3g Launch 1q 08 ). The group's Argentine subsidiary, mobile operator CTI Movil, launched 3G services in greater Buenos Aires, Rosario and Cordoba, following similar launches earlier this year by rivals Telecom Personal and Movistar ( CTI Movil Launches 3G in Coastal Cities ). CTI’s sister operations in Uruguay and Paraguay will also launch 3G in the near future, in the cities of Colonia and Punta del Este (Uruguay) and Ciudad del Este and Encarnacion (Paraguay).