LATAM Telecom

Slack's annual user conference wrapped up yesterday after two days filled with product and business updates. The opening keynote featured founder and CEO Stewart Butterfield and tennis star Serena Williams. I'm still processing all the information but here are my initial thoughts. Key announcements included integration with video communication platform Zoom and a 'bridge' to connect with email and calendar. For a nice summary of Day 1 announcements follow this link . These announcements signal team collaboration is expanding as a core productivity tool Workflow automation and third party integrations were once again, central topics in the keynotes, breakout sessions and show floor. These highlight the emphasis that Slack is placing on workforce productivity.  Coming up soon: a company impact report with my thoughts and key takeaways from the event for 451 Research subscribers.

I had the opportunity to attend the Cisco 2019 Collaboration Analyst Summit in San Jose. This was very good timing on Cisco's behalf. The company shared upcoming updates that will be announced next month at Enterprise Connect; the event also provided an opportunity to meet Amy Chang, SVP and GM of the Cisco Collaboration Technology Group. My main takeaways are that Cisco is streamlining its Collaboration portfolio and improving the end user experience with a strong focus on workflow integration; it is also working on improving how it does business with its customers and partner network. 451 Research subscribers can read my comments following this link .

At its 2018 industry analyst event Vonage shared its progress in the past few years, highlighting its shift from the residential market to its current focus on business customers. Company executives also revealed product developments and recent acquisitions that show the direction in which the company is heading with its One Vonage platform, leveraging synergies with its communications PaaS (CPaaS), contact center (CCaaS) and unified communications (UCaaS) offerings. 451 Research subscribers can read my full report  here . Just four years after shifting its focus to the business segment, Vonage's strategy is showing strong results. The company is set to surpass $1bn+ in annual revenue for the first time this year, with business customers accounting for nearly 60%. The company will face intense competition from other players that are also incorporating CPaaS into their product roadmaps. However, its early start as a VoIP provider and its innovative approach – with CPaaS at the hea...